Call routing is the process of directing incoming phone calls to the appropriate destination based on predefined rules. It ensures that calls are efficiently handled and directed to the right person or department.
Do you know what your customers really think about your company, products, or services?
It’s perfectly reasonable to expect high performance levels from your staff, but you’ll find it’s much easier to achieve this goal if you also work hard to boost employee engagement.
This piece has been reproduced from an article featured in Business Spectator, by Australian business commentator, Alan Kohler.
Despite claims to the contrary, and a rise in business confidence, many businesses are still feeling the effects of the GFC, with all its attendant after-effects.
Coronavirus has seen remote and hybrid work models put in place to meet health regulation requirements.
Small businesses don't need to spend big to market their brands successfully.
Once you’ve made the decision to start your own company, you’ll find that financing is one of the most difficult obstacles an entrepreneur has to overcome.
Below are a few ways businesses can enhance their employees and business work ethic to build a robust workforce.
